Automatically generate AI summaries and transcripts of every call

Yes you can. The prompt for call summaries are currently set at an organisation wide level and is an Admin-only setting.
If you go to Admin → Configuration → Transcriptions you can change the 'Transcription Summary Prompt' which will apply to all new call summaries form there on.

No, to ensure accuracy and security, users cannot edit the transcriptions generated by VXT.

AI summaries currently come included with VXT for free.

Yes. The call summaries are generated based off of the call transcription. If you do not record your call, and have transcriptions turned off, VXT will not be able to generate a summary of that call.

Unlimited call transcriptions come free with VXT, all part of our pricing which you can find here.

VXT AI call summaries tend to have a high degree of accuracy. They are based off the transcription generated from the call, so if certain parts of the call are not recorded, then the AI summary will miss out on those sections of the call.

To improve accuracy of the summary, we recommend you ensure your call quality is as high as possible and you are in a quiet environment with minimal background noise.

As with any AI feature, we cannot guarantee the accuracy of the summary and we recommend you take caution when relying on AI summaries of your communications.

The VXT Call Transcription feature allows users to automatically transcribe voice calls into text format. This is useful for organisations that need to keep accurate records of conversations for compliance, training, or quality assurance purposes.

With VXT, users can easily access and review transcriptions through the VXT Call inbox, ensuring that important information is captured and can be referenced later.