Analytics emails | VXT Phone System Features

Understand your call trends

Call analytics emails provide a detailed overview of your call activity, helping you identify patterns and trends over time. This information helps you make informed decisions about your communication strategies.

Optimize your team's performance

With insights into call durations, missed calls, and peak call times, you can better manage your team's resources and improve your communication with clients. Use this data to enhance customer service and ensure that your team is always available when it matters most.

Actionable insights at your fingertips

Our analytics emails are designed to be user-friendly, providing you with actionable insights that can be easily understood and implemented. Stay ahead of the curve by using call data to help drive your business forward.

"We wanted a phone system that integrated with our practice management system and time recording software. Not only is VXT fully integrated with our system, but we also don't have issues with call quality, and the call flow functionality is so superior to what we had previously."

Kristine King

Director

DK Law

Frequently asked questions

Can I change the period of analytics emails?

Yes you can. You can set analytics emails to send from as regularly as every 10 minutes, to every month depending on what your organisation requires.

Whats included in analytics emails?

Analytics emails include a table showing the users who placed or answered the most and fewest calls since the last report. Attached on the email is also a report of all your calls and SMS records since the last report, ensuring you get an easy overview of all the calls your organisation is making.

Who gets analytics emails?

By default, everyone with access to view analytics will receive analytics emails. However if you'd like to change this you can do so in the app to send analytics emails only to set emails.