Never leave clients hanging
Direct all incoming calls to the right place with custom call flows.
Set call flows up your way
Need calls to follow a different path during holidays? Want Spanish-speaking clients routed to a bilingual team member? No matter if you’re a solo attorney, part of a large practice, or somewhere in between, VXT’s fully customizable call flow builder lets you tailor call flows to suit your firm's needs.
Missed calls shouldn’t mean missed opportunities
A well-designed call flow means your clients get a better experience, calls are directed to the right place quicker, and your firm gets more time to focus on high value client work.
Protect your time after-hours
Not every call is urgent. Forward important calls, send the rest to voicemail or answering service, and enjoy your time off.
We love that call flows in VXT are easy to set up, we can do it all ourselves and if we need to make changes, it’s really intuitive and easy to figure out with a few clicks, despite all the functionality and many options available to us!
Frequently asked questions
A great call flow ensures calls are answered and routed correctly, decreases ring time before someone answers, and makes sure urgent calls get through, improving clients' experience.
The call flow builder is a visual tool in VXT makes it easy to design and manage call routing. Set up things like call menus, voicemail options, and conditional routing based on your law firm’s needs .
Our call flow builder is incredibly customizable. In just a few clicks, you can:
- Set up IVR menus.
- Define business hours and after-hours call routing.
- Create a call queue for busy lines.
- Forward calls to multiple devices or members.
- Send unanswered calls to voicemail or a backup team.
- Add custom greetings and announcements.
VXT’s call flow builder also has a number of advanced features including managing your incoming calls based on time of day, location, or caller ID.
If you're interested in how call flows can work for you, check out our call flow blog to learn how real firms are using this feature, or contact our sales team to get a free demo and see call flows in action.
You can easily tweak, update or rebuild call flows in real-time (say someone is sick, or on holiday) through VXT’s call flow builder. Learn how to make changes to your call flow with our support resources that cover all aspects of the call flow builder.
Call routing allows you to direct incoming calls, making sure every call reaches the right attorney, department or destination automatically.
By default, only admins can edit and modify call flows. This is to ensure that call flows aren't accidentally edited by the wrong user.
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